Motel Reception and Relief Position
Motel Reception and Relief Position – Ashford Motor Lodge
Part time position available from May 2026. Hours will include one weekday and one Saturday shift along with occasional stay-in relief coverage to support the manager when required, this is generally 1-2 nights per month with an average of 12 hours per week not including extra relief shifts. There is also the opportunity to increase hours with 2 – 3 housekeeping shifts per week. This would bring the total hours to approx. 20 - 25 hours per week.
Duties include:
- To ensure the reception is running effectively so as to ensure quality customer service to the highest standard is reflected to all clients and guests within the motel.
- To ensure interactions with guests creates a positive, professional image which reflects the highest standards of the ILT Trust and the positioning of the motel.
- To liaise with the Manager to ensure all required information is efficiently distributed to enhance the smooth running of all departments within the motel.
- To Contribute to the effective day to day operations of the reception using established systems and procedures, with supervisory responsibilities undertaken as required.
- Welcoming guests, handling check-ins, check-outs and providing excellent customer service.
- Daily accounting procedures including reconciliations as required for accounting and auditing purposes.
- Undertake correct telephone answering procedures efficiently and politely and the correct recording of messages.
- Advance reservations for accommodation bookings systems required for accounting, cash and credit handling, debtors ledger etc.
- Check out operations and guest departure.
- Bankings, debtors reconciliations, checking and balancing of floats.
- General office and reception clerical tasks.
Number of hours per week can be determined with the applicant.
Excellent customer service is a must. Previous accommodation or administration experience would be an advantage.
We will be reviewing applications as they are received and may be fill the position prior to the closing date.
