Executive Assistant Manager-Front Office Manager
The Langlands Hotel – Invercargill, Southland
Reports to: Executive Manager
About ILT and The Langlands Hotel
ILT is a successful community-owned organisation with a bold purpose: "For Our Community." Operating 23 businesses and employing over 650 staff, we reinvest all profits back into more than 400 community groups and projects across Invercargill. The Langlands is a new 4.5-star, 78-room hotel located in the heart of the city. With five sophisticated food and beverage offerings, we pride ourselves on setting a new benchmark in Southern hospitality.
Role Purpose
The Executive Assistant Manager (EAM) is a senior leadership position responsible for supporting the Executive Manager in delivering safe, compliant, financially sustainable, and guest‑focused hotel operations in alignment with ILT’s strategic objectives, values, and governance framework. The role provides operational assurance to the Executive Manager and ILT by ensuring that hotel activities are conducted responsibly, risks are identified and managed, and performance targets are achieved without compromising service quality, safety, or regulatory compliance. The EAM is primarily accountable for Front Office operations and contributes to executive decision‑making, organisational leadership, and continuous improvement.
Governance & Accountability
The EAM operates within:
- ILT governance principles and policies
- Approved delegations of authority
- All applicable legislative and regulatory requirements
- Ethical, financial, and operational accountability expectations of a community‑owned Trust
Key Responsibilities
Executive & Operational Leadership
- Support the Executive Manager in delivering ILT’s strategic, financial, and operational objectives.
- Provide leadership across all hotel departments to ensure consistent, compliant, and high‑quality operations.
- Act as Duty Manager and senior decision‑maker as required.
- Ensure operational risks are identified, escalated, and appropriately mitigated.
- Promote a culture of accountability, transparency, and continuous improvement consistent with ILT values.
Front Office Oversight
- Maintain executive oversight of Front Office operations, systems, and controls.
- Ensure the integrity of guest data, billing, cash handling, and PMS processes.
- Monitor occupancy, inventory, and room allocation to optimise yield and service outcomes.
- Ensure VIP and high‑risk guest matters are managed professionally and escalated when required.
Guest Experience & Brand Experience
- Ensure the guest experience delivery reflects ILT's reputation, standards, and community values.
- Monitor guest feedback trends and ensure corrective actions are implemented.
- Resolve escalated guest issues in a manner that protects the organisation’s reputation and social licence to operate.
- Maintain high standards of presentation, cleanliness, and professionalism across all public areas.
Financial Performance
- Support accommodation revenue growth while ensuring responsible financial management.
- Monitor performance against budgets, forecasts, and KPIs
- Assist with financial reporting, variance analysis, and audit requirements.
People Leadership & Capability Development
- Provide leadership, coaching, and performance oversight to managers and supervisors.
- Ensure recruitment, onboarding, and development practices align with ILT employment standards.
- Foster a safe, respectful, and inclusive workplace culture.
- Ensure training, SOPs, and operational manuals remain current and compliant.
Health, Safety & Regulatory Compliance
- Ensure full compliance with health and safety legislation and ILT policies.
- Oversee hazard management, incident reporting, and corrective actions.
- Ensure staff are trained, competent, and compliant with all operational and safety requirements.
Sustainability & Community Responsibility
- Support ILT sustainability objectives and environmental initiatives.
- Promote responsible resource use, waste reduction, and environmentally conscious practices.
Strategic Contribution & Reporting
- Participate in Executive Management meetings and contribute to strategic planning.
- Provide accurate, timely operational insights to support executive and ILT reporting requirements.
- Monitor industry trends and recommend initiatives that enhance performance while aligning with Trust objectives.
Qualifications & Experience
- Proven senior hospitality with at least 3 years of hotel management experience
- Current General Manager’s Certificate
- Current First Aid Certificate
- Full and clean Driver's Licence
- Demonstrated leadership, governance awareness, and operational capability
- Ability to manage complexity within a regulated, community‑owned organisation
Salary for the position is $70,000-$80,000 depending on skills and experience. Working hours are 40 per week, rotating as required. This is a Full-Time Permanent, onsite position.
Applications are open from 25/3/26 and will be closed on 8/4/26.
