Balmoral Lodge Motel Manager
About Us
The Invercargill Licensing Trust (ILT) is a community owned organisation that operates 23 high quality hospitality businesses including hotels, motels, bars, and restaurants as well as retail bottle stores and two distribution centres, with profits going back to the community of Invercargill. We also provide employment for approximately 700 people.
Our Balmoral Lodge Motel is a 4-star Qualmark rated motel with 38 spacious and comfortable units of various sizes and layouts. It’s location on Tay Street in Invercargill is close to key sporting and events facilities, shops, supermarkets and restaurants. It’s ideal for large groups, corporates, families, small tour groups and FIT’s.
The Role
As the Motel Manager, you will be instrumental in ensuring the seamless operation and strategic advancement of the property. This is a rare opportunity to lead an experienced team and make a significant impact on the success of a renowned motel business.
We are seeking a dedicated Motel Manager to guide our team and oversee the efficient day-to-day running and management of the property. Collaborating closely with our leadership team, you will play a vital role in driving profitability, fostering a vibrant and engaging atmosphere, and delivering exceptional guest experiences.
Responsibilities:
- Inspire and motivate the team to deliver outstanding customer experiences.
- Ensure compliance with health, safety, and hospitality standards.
- Provide exceptional guest service
- Handle bookings, cancellations, online reservation systems, guest communication and reviews.
- Mentor, develop, and grow team members to achieve their full potential.
- Cultivate strong relationships with guests and ILT Executive, ensuring timely and accurate communication and reporting.
- Oversee the daily operations of the motel, while working within budget parameters to optimize revenue, accommodation yield and occupancy.
Skills Required:
- Proven leadership experience.
- Strong expertise in managing budgets, cost controls and driving revenue growth.
- Exceptional customer service abilities with a guest-focused mindset.
- Excellent communication skills, both verbal and written.
- Outstanding time management and organizational capabilities.
- Strong operational efficiency and inventory management skills.
- Solid understanding of health, safety and wellbeing practices and compliance.
- Quick thinker with the ability to address issues promptly and develop effective solutions.
- Dedicated to fostering a positive and inclusive workplace culture by providing training, coaching, and support to enhance team performance.
This is a hands-on position for a motivated person who leads by example.
This position includes accommodation, with a 4-bedroom apartment, private garden and amenities provided.
We invite you to apply! Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this position. We look forward to hearing from you!
We will be reviewing applications as they come in, so do not hesitate to apply ASAP.
Applications for this position close on 29th July 2025.
