Assistant Hotel Manager
The Kelvin Hotel, located in the heart of Invercargill, is a well-established hotel offering 61 accommodation rooms, versatile conference and event spaces, Level One Restaurant & Bar, and Editor’s Cut, Invercargill’s only inner-city sports bar.
We are looking for an enthusiastic and experienced Assistant Hotel Manager to join our leadership team, with a strong focus on our Food & Beverage operations.Reporting to the Manager, you will play a key role in supporting the smooth and efficient day-to-day running of the hotel, with a particular focus on driving Food & Beverage performance, supporting our teams and delivering exceptional guest experiences. Working closely with the leadership team, you will assist in achieving profitability targets, maintaining high operational standards and creating a positive and engaging environment for both staff and guests.This is a fantastic opportunity for a motivated hospitality professional with strong leadership skills and a passion for Food & Beverage to take the next step in their career, gain valuable experience across a busy hotel operation and be part of a supportive and successful leadership team. Reporting to the Manager and as part of The Kelvin Hotel leadership team, the Assistant Manager will play a key role in ensuring the smooth and efficient day-to-day operation of the hotel, with a primary focus on the Food & Beverage department. You will work closely with the team to drive operational performance, achieve profitability targets and deliver exceptional guest service and experiences. This is a great opportunity for a motivated hospitality professional to join a successful team, further develop their leadership skills and grow their career within the hospitality industry.The ILT is a community-owned organisation operating 23 hospitality businesses across Invercargill, including hotels, motels, bars, restaurants, retail liquor stores and distribution centres. Employing approximately 650 people, ILT is committed to providing quality hospitality experiences while reinvesting profits back into the Invercargill community.
You will be responsible for:
- Supporting the smooth and efficient day-to-day operation of the hotel, with a strong focus on Food & Beverage.
- Leading, motivating and supporting the team to consistently deliver exceptional customer service and guest experiences.
- Working closely with Heads of Departments to maintain high operational standards and achieve business objectives.
- Mentoring, coaching and developing team members to build a positive, engaged and high-performing team.
- Driving Food & Beverage performance through effective cost control, revenue growth, upselling opportunities and maintaining high service standards.
- Supporting effective labour management, including rostering, wage cost control and making sound staffing and operational decisions.
- Assisting with budgets, financial performance and profitability targets, identifying opportunities to improve efficiency and maximise revenue.
- Coordinating and overseeing the successful delivery of conferences, functions, weddings and other events.
- Ensuring compliance with all relevant legislation, including liquor licensing, food safety, employment and health and safety requirements.
- Promoting a strong health and safety culture, ensuring the wellbeing of staff and guests through safe work practices and compliance with company procedures.
- Building strong relationships with guests, staff, suppliers and the wider ILT leadership team.
- Supporting recruitment, training, performance management and the ongoing development of team members.
- Taking a hands-on approach to operations, leading by example and supporting the team during busy service periods.
- Supporting the Manager with the overall management of the hotel, including stepping up to oversee operations in their absence.
Skills Required:
- At least 3 years’ experience in the hospitality industry, ideally with leadership experience in a hotel or Food & Beverage environment.
- Strong leadership skills with the ability to motivate, support and develop a team.
- A passion for hospitality and delivering exceptional customer service.
- Good financial understanding, including budgeting, wage management, cost control and driving revenue.
- Strong communication and interpersonal skills.
- Excellent organisational and problem-solving skills, with the ability to work well under pressure.
- A hands-on, positive approach with the ability to lead by example.
- A good understanding of health and safety, food safety and liquor licensing requirements.
- A current NZ Manager's Certificate, or the ability to obtain one.
- Flexibility to work evenings, weekends and public holidays as required.
Applications close 29th November. However, if we find the right candidate, we may fill the position before the closing date, so we encourage you to apply early to avoid missing out!Applicants must have the legal right to work in New Zealand.
